Privacy Policy

1. Introduction

Stratfin Solutions ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

We operate in accordance with the Protection of Personal Information Act (POPIA) of South Africa and are dedicated to handling your personal information responsibly and transparently.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and physical address
• Identity Information: ID number (when required for tax-related services)
• Medical Information: Details about qualifying medical conditions for Medical TaxBack claims
• Financial Information: Tax-related information necessary for processing your claims
• Technical Information: IP address, browser type, device information, and browsing behaviour on our website
• Communication Records: Records of correspondence when you contact us

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide our Medical TaxBack services and process your claims
• To communicate with you about your enquiries and applications
• To send you relevant updates about our services (with your consent)
• To improve our website and services based on user behaviour
• To comply with legal and regulatory requirements
• To protect against fraud and ensure the security of our services

4. Analytics and Advertising Tools

We use third-party analytics and advertising tools to understand how visitors use our website and to deliver relevant advertising. These tools are managed through Google Tag Manager and include:

• Google Analytics: To analyse website traffic, user behaviour, and improve our services
• Google Ads: To measure the effectiveness of our advertising campaigns and deliver relevant ads
• Meta Pixel (Facebook): To measure advertising performance and deliver targeted ads on Meta platforms

These tools may collect information such as your IP address, browser type, pages visited, and time spent on our website. This data is collected anonymously and is used to improve your experience and the effectiveness of our marketing efforts.

5. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and deliver personalised content and advertising. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

6. Data Protection and POPIA Compliance

We are committed to complying with the Protection of Personal Information Act (POPIA). Under POPIA, you have the following rights:

• Right to Access: You may request access to the personal information we hold about you
• Right to Correction: You may request that we correct or update inaccurate information
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements
• Right to Object: You may object to the processing of your personal information for direct marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

7. Sharing Your Information

We may share your personal information with:

• The South African Revenue Service (SARS) as required for processing your tax claims
• Service providers who assist us in operating our business (under strict confidentiality agreements)
• Professional advisers such as accountants and legal advisors
• Law enforcement or regulatory bodies when required by law

We do not sell your personal information to third parties.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Tax-related records are retained in accordance with SARS requirements.

9. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights under POPIA, or have concerns about how we handle your personal information, please contact us:

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The date at the top of this policy indicates when it was last updated.